Refund policy
At ordermybooks.pk, customer satisfaction is our priority. We carefully pack and ship every order, but if you receive an incorrect, damaged, or defective book, we are here to help.
1. Return Period
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
After the 30-day period has passed, we may not be able to accept your return request.
2. Eligibility for Returns
To be eligible for a return, the book must:
- Be in the same condition as when you received it.
- Be unused and unread.
- Have no writing, highlighting, folding, tearing, or other damage.
- Be returned with its original packaging, where applicable.
- Be accompanied by your order number or proof of purchase.
Books that have been used, written in, highlighted, damaged, or altered after delivery may not be eligible for return.
3. How to Request a Return
To request a return, please contact us at:
Email: ordermybooks.pk@gmail.com
Please include your order number, the reason for the return, and clear photographs of the book if the item is damaged, defective, or incorrect.
Please do not send any item back before receiving confirmation and return instructions from us. Items returned without prior approval may not be accepted.
Return Address
ordermybooks.pk
Urdu Bazar, Main M.A. Jinnah Road
Karachi, Pakistan
4. Damaged or Defective Books
Please inspect your order immediately after receiving it.
If your book arrives damaged or defective, please contact us as soon as possible with photographs showing the damage and the packaging.
If we confirm that the item was damaged or defective before or during delivery, we may offer a replacement, exchange, or refund, depending on the circumstances.
5. Wrong Book Received
If you receive a book that is different from the one you ordered, please contact us as soon as possible.
After verification, we will arrange an appropriate solution, which may include replacing the incorrect book with the correct one.
6. Non-Returnable Items
Returns may not be accepted for:
- Books that have been used or read.
- Books containing writing, highlighting, markings, or folded pages.
- Books damaged after delivery due to customer handling.
- Books missing original packaging or accessories, where applicable.
- Items purchased under special conditions where the product is specifically marked as non-returnable.
Sale or discounted items may have separate return conditions, which will be communicated where applicable.
7. Return Shipping
If the return is due to receiving a wrong, damaged, or defective item, ordermybooks.pk may cover the applicable return shipping cost.
For returns requested for reasons other than an error, damage, or defect attributable to us, the customer may be responsible for the return shipping cost.
8. Exchanges
If you wish to exchange a book, please contact us first.
If the requested replacement is available, we will guide you through the exchange process. Availability of replacement books may depend on current stock.
9. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If approved, your refund will be processed through the applicable original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective item received from us.
10. Refund Delays
If your refund has been approved but you have not received it within the expected processing time, please first check with your bank or payment provider.
If you still have not received your refund, contact us at:
11. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
ordermybooks.pk
Email: ordermybooks.pk@gmail.com
Address: Urdu Bazar, Main M.A. Jinnah Road, Karachi, Pakistan
We reserve the right to review each return request individually and determine whether the item meets the conditions of this policy.