Shipping policy
At ordermybooks.pk, we aim to process and deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed after they are successfully placed and confirmed.
Processing times may vary depending on product availability, order volume, holidays, or other circumstances.
If there is a delay in processing your order, we may contact you using the contact information provided at checkout.
2. Delivery within Pakistan
We currently offer delivery services within Pakistan.
Delivery time may vary depending on your location and the courier service used.
Estimated delivery times may generally range from 2–7 business days after your order has been processed. Remote areas may require additional delivery time.
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before your order is confirmed.
Shipping costs may vary depending on the delivery location, order size, weight, or applicable courier charges.
Any free-shipping promotions will be subject to the terms and conditions specified for that particular offer.
4. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.
COD availability may depend on the customer's location and the courier service available in that area.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Complete delivery address
- City
- Area/locality
- Any other information required for successful delivery
ordermybooks.pk is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
6. Courier Delays
Once an order has been handed over to the courier, delivery times may be affected by circumstances beyond our control, including:
- Weather conditions
- Public holidays
- High order volumes
- Transportation issues
- Incorrect or incomplete addresses
- Security or government restrictions
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in resolving delivery-related issues.
7. Tracking Your Order
Where tracking information is available, customers may receive tracking details through the contact information provided when placing the order.
Tracking availability may depend on the courier service used.
8. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply.
If an order is returned to us because of a failed delivery, the customer may need to pay applicable re-shipping charges before the order can be sent again.
9. Damaged Packages
Please inspect your package when you receive it.
If your order or book appears to be damaged during delivery, please contact us as soon as possible and provide your order details along with photographs of the damaged package and product.
We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy.
10. Missing or Incorrect Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
We may request your order number and photographs of the package and received items so that we can investigate the issue.
11. International Shipping
Unless specifically stated otherwise on our website, ordermybooks.pk currently provides shipping within Pakistan only.
International shipping may become available in the future and will be subject to separate shipping rates, delivery times, and applicable customs or import requirements.
12. Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact us:
ordermybooks.pk
Email: ordermybooks.pk@gmail.com
Address: Urdu Bazar, Main M.A. Jinnah Road, Karachi, Pakistan